Vacation Rental Management Support Agent

TL;DR

Vacation Rental Management Support Agent: Support short-term rental business by managing guest communications, property listings, and administrative tasks across multiple booking platforms with an accent on operational workflows and guest satisfaction. Focus on providing phone support, processing invoices, and tracking contracts to ensure smooth operations.

Schedule: Friday, Saturday, Sunday 10:00 AM to 6:00 PM USA Eastern Time (with 1 hour unpaid lunch break)

Company

Growing short-term rental business focused on high-quality guest experiences.

What you will do

• Serve as primary contact for guests across booking platforms.
• Provide professional phone support for inquiries and needs.
• Handle financial administration including invoice preparation and processing.
• Manage delivery and tracking of client contracts.
• Set up and maintain property listings on short-term rental platforms.
• Monitor guest communications to ensure high satisfaction.
• Support daily administrative tasks and collaborate on accurate property data.

Requirements

• Proven experience as Virtual Assistant or high-level administrative/clerical role.
• Strong written and verbal communication for guest relations.
• Ability to multitask across platforms without losing accuracy.
• Comfortable with occasional phone support and client discussions.
• High organizational skills and attention to detail.
• Availability for specific weekend schedule (Fri–Sun, 10 AM–6 PM ET).

Nice to have

• Experience in short-term rental or hospitality industry.
• Familiarity with Airbnb, VRBO, Booking.com.
• Proficiency in digital contract management and invoicing tools.