Genesys Developer (Call Center)

TL;DR

Genesys Developer (Call Center): Developing and enhancing Genesys-based call center and customer interaction solutions with an accent on API integrations, GVP platform, and workspace SDKs. Focus on building scalable ASR/TTS applications and integrating REST/SOAP web services to optimize customer experience.

Location: Remote

Company

Independent technology consulting firm providing guidance and solutions to businesses worldwide with a team spread across 60 countries.

What you will do

• Develop and maintain Genesys-based call center applications.
• Build and implement API integrations and customer interaction solutions.
• Contribute to large-scale transformation and enhancement projects.
• Collaborate with technical and business teams within an agile environment.

Requirements

• Minimum 2 years of experience with Genesys Engage.
• Proficiency in Genesys API, Workspace SDK, and Add-in development.
• Experience with GVP platform, VXML, MRCP, and SAPI for ASR/TTS applications.
• Strong development skills in C#, Java, or JavaScript.
• Experience with SQL databases such as MSSQL, Oracle, or PostgreSQL.
• Knowledge of REST/SOAP integrations and web services.

Culture & Benefits

• International work environment with a global talent community.
• Strong commitment to diversity and an inclusive workplace.
• Support for candidates with disabilities.
• Opportunity to work on major global projects across various business lines.

Hiring process

• Brief introductory call to discuss motivations and fit.
• Series of interviews (average of 3) with the line manager and team members.
• Potential technical assessment or case study depending on the role.