Service Delivery Manager (iGaming)

TL;DR

Service Delivery Manager (iGaming): Leading the full SDLC delivery for custom software solutions with an accent on client relationship management, project quality, and business growth. Focus on optimizing delivery frameworks, managing cross-functional teams, and aligning technical outcomes with client business goals.

Location: Remote (Symphony Anywhere), with occasional business trips as needed

Company

Cloud and AI-driven IT company providing custom iGaming, Healthcare, and Airline solutions for international clients in Western Europe and North America.

What you will do

• Ensure services meet SOW requirements and client expectations throughout the full SDLC.
• Manage client relationships as a trusted advisor, handling escalations and identifying upselling/cross-selling opportunities.
• Build and lead cross-functional teams, overseeing hiring, performance reviews, and career development through PDPs.
• Develop delivery frameworks, track performance metrics, and identify/mitigate project risks early.
• Manage financial aspects including budget projections, revenue tracking, and invoice management.
• Lead proposal preparation in the pre-sales process and coordinate the pre-sale team.

Requirements

• Strong experience in client and stakeholder management across various seniority levels.
• Deep understanding of Agile software development methodologies and general technical practices.
• Proven ability to manage multiple projects simultaneously with high attention to detail.
• Strong organizational, prioritization, and critical thinking skills.
• English: Fluent (written and spoken) required.

Culture & Benefits

• Professional growth focus with personal development plans (PDPs) and regular 360-degree feedback.
• Supportive environment emphasizing team morale, engagement, and inclusive team-building activities.
• Opportunity to work with an international client base in a high-tech, AI-driven environment.
• Flexible work arrangements under the Symphony Anywhere policy.