Head Of Business Applications (AI)

TL;DR

Head of Business Applications (AI/ERP): Leading the ownership and evolution of the operational systems landscape including Salesforce, Certinia, and NetSuite with an accent on automation and agentic AI to create an AI-native internal operation. Focus on establishing a sustainable operating model, defining governance, and implementing AI use cases to reduce manual work and increase business velocity.

Location: Hybrid in Helsinki, Munich, or Stockholm. Relocation is not offered.

Company

An internationally recognized consultancy that helps organizations unlock value by combining data, AI, design, and strategy.

What you will do

• Take end-to-end accountability for Salesforce, Certinia, and NetSuite, owning the roadmap, architecture, and budget.
• Lead governance forums to prioritize demands across sales, finance, and delivery, translating technical trade-offs into executive goals.
• Drive the internal AI agenda by deploying agentic workflows (e.g., Agentforce, Claude-style assistants) to automate workflows.
• Manage the in-house team and execute "make-or-buy" strategies for external partners and managed services.
• Collaborate with IT to ensure secure APIs and strict adherence to GDPR, ISO27001, and TISAX standards.
• Track business KPIs such as utilization and margin visibility to demonstrate platform ROI.

Requirements

• 5–10+ years of experience in Business Tech/Operations, including Lead or "Head of" roles in professional services or consulting.
• Deep hands-on expertise in Salesforce and Certinia (FinancialForce), specifically the Sales-to-Invoicing lifecycle.
• Proven track record of deploying AI features (Einstein, Agentforce, LLMs) and agentic workflows.
• Experience managing SaaS portfolios post-implementation, including vendor licensing and roadmap ownership.
• Professional fluency in English.
• Must be based in or able to work from Helsinki, Munich, or Stockholm.

Nice to have

• Experience leading the transition from a major implementation project to a steady-state "run" function.
• Exposure to data and analytics tooling such as CRM Analytics, Power BI, or Tableau.
• Proficiency in Finnish, Swedish, or German.

Culture & Benefits

• Flexible hybrid working model within a culture of trust and transparency.
• Competitive senior leadership compensation package.
• Thorough local and global onboarding with a dedicated "Futubuddy" and Onboarding Camp.
• Collaborative, international environment focused on continuous learning and diversity.

Hiring process

• Initial introductory conversation.
• In-depth discussion focusing on professional skills.
• General chat with the team and reference calls.