Principal Solution Consultant (Contact Center)

TL;DR

Principal Solution Consultant (Contact Center): Support ISV and system integrator partners during discovery, integration, accreditation, and technical enablement with hirify.global cloud contact center platform with an accent on API integrations, joint solution demos, and escalation resolution. Focus on defining technical swim lanes, coordinating updates across sales/product/support teams, and standardizing partner trainings/certifications.

Location: United States (fully remote for candidates outside 50-mile radius of San Ramon, CA office; hybrid 3 days/week (M/W/Th) in San Ramon office for those within 50 miles). Ability to travel 40-50%.

Salary: $126,700 - $294,600 USD

Company

Leading provider of cloud contact center software powering customer experience worldwide.

What you will do

• Support ISV partners through discovery, integration, accreditation, and documentation processes.
• Assist with BD partners, identifying select ISV partners, and defining joint solution demos/trainings.
• Provide technical escalation for partner integrations and coordinate updates with sales, product, and support teams.
• Liaise between partners and product management on feature requests and improvements.
• Enable field solution consultants with partner technical knowledge and standardize API trainings/certifications.
• Support custom solutions, GTM strategies, and API documentation for partners.

Requirements

• 10+ years in technology or product, with deep experience in contact center environment and functionality.
• Extensive on-site/web presentation skills and proven record closing deals via demos/proof-of-concepts.
• Technical aptitude for learning new tech, building live environments, and understanding third-party integrations.
• Contact center partner industry experience or relevant technology background.
• Ability to foster relationships and travel 40-50%.

Nice to have

• Contact Center, CRM, IVR/IVA, AI, Voice Network/IP Telephony, WFO.
• Partner experience.

Culture & Benefits

• Team-first culture emphasizing innovation, growth, diversity, and inclusion.
• Comprehensive health/dental/vision coverage (100% employee portion paid day 1), STD/LTD, life insurance, 401k match.
• Mental health support platform with therapy/coaching/mindfulness for employees/dependents.
• Employee stock purchase plan, PTO, holidays, volunteer hours, 12 weeks paid parental leave.
• Performance bonus, stock, and incentive compensation possible.