Client Success Account Executive II

TL;DR

Client Success Account Executive II (Wellness Platform): Own client relationships for large accounts post-sale, develop growth strategies, and manage commercial agenda including renewals and expansions. Focus on analyzing client data, implementing awareness campaigns, and collaborating cross-functionally to increase user engagement and defeat inactivity.

Location: Germany (Cologne - Hybrid, minimum 2 days per week in office)

Company

hirify.global revolutionizes workplace wellness by connecting employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep partners via a simple subscription platform.

What you will do

• Own client relationships for a portfolio of large accounts throughout the lifecycle, leading virtual and in-person meetings.
• Build trusting relationships with HR contacts by sharing the mission to improve employee health, engagement, and happiness.
• Develop client-specific growth strategies, drive launches, relaunches, and awareness events with the Wellbeing Engagement Team.
• Present best practice workflows, review growth rates, suggest strategies, and provide product updates.
• Collaborate with Wellbeing Engagement, Customer Experience, Operations, Marketing, and Business Development teams to meet goals.
• Analyze data, develop tailored communication strategies to boost engagement, and own renewals, expansions, and contract renegotiations.

Requirements

• Experience managing client relationships in a client-facing position.
• Ability to collaborate with cross-functional teams and solve problems creatively.
• Excellent verbal and written communication in Spanish and English; Portuguese is a plus.
• Detail-oriented with experience managing multiple clients/projects.
• Fluent in monitoring data, analyzing reports, and leveraging results.
• Able to improve processes and manage change in a fast-paced global environment.

Culture & Benefits

• Free Gold hirify.global membership for you and up to three family members, including onsite gyms, digital programs, and wellness resources.
• Flexible work as Hybrid with minimum 2 days in-office, home office setup reimbursement, and monthly work allowance.
• Flexible schedule aligned with time zones, team needs, and personal routines.
• Minimum 25 days paid holiday per year plus birthday holiday; 100% paid parental leave with ramp-back option.
• Career growth via platforms, sessions, development roadmaps, and internal opportunities.
• Supportive culture emphasizing wellbeing, open communication, trust, and diverse perspectives.