Director, Payments & Risk Operations (Fintech)

TL;DR

Director, Payments & Risk Operations (Fintech): Own the full lifecycle of payments operations from onboarding and underwriting to monitoring, disputes, and support with an accent on building AI-native systems for scalability and performance. Focus on deploying agent-based workflows, LLM-assisted investigation tools, real-time decisioning, and evolving risk frameworks to drive ARR growth and minimize losses.

Location: Remote - USA

Salary: $180,000 - $200,000 per year

Company

hirify.global is a client experience platform for appointment-based self-care businesses like salons, spas, medspas, and barbershops, with an integrated payments platform processing billions annually.

What you will do

• Own the full payments operations lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support, defining core metrics like approval rates, loss rates, and time-to-decision.
• Build a scalable, instrumented system with feedback loops for continuous improvement.
• Reimagine operations as AI-native with agent workflows, LLM tools, and real-time decisioning, partnering with Product and Engineering.
• Manage portfolio performance, evolve risk appetite, and refine underwriting/monitoring strategies.
• Ensure regulatory compliance, manage acquirers/processors, and lead cross-functional partnerships.
• Lead a team transitioning from manual workflows to AI-driven oversight and exception handling.

Requirements

• 10+ years in operations, 7+ in payments/fintech/risk; PayFac experience strongly preferred
• Demonstrated success building AI-native decisioning systems (agent workflows, rules engines, ML-assisted).
• Deep expertise in payments acquiring, risk underwriting, fraud, chargebacks, transaction monitoring.
• Proven ownership of portfolio performance with accountability for loss/approval rates and efficiency.
• Experience leading operational evolution from manual to automated workflows.
• Senior-level external partner engagement and cross-functional leadership.

Culture & Benefits

• Fully remote with monthly work-from-home stipend.
• 401(k) match, dental, medical, vision, and life insurance.
• Flexible vacation policy.
• Family planning resources and specialized support.
• Equity and hirify.global Bucks for learning/development.