Associate Director, Fraud & Financial Crime Operations (Fintech)

TL;DR

Associate Director, Fraud & Financial Crime Operations (Fintech): Leading the operations function across Fraud and Financial Crime to protect the bank and customers using AI and automation with an accent on strategic operating models and organizational design. Focus on driving operational performance, scaling automation strategy, and ensuring regulatory compliance within a high-growth fintech environment.

Location: Hybrid (London), requires 2-3 days a week in office

Company

hirify.global is a digital bank redefining finance by putting customers first and utilizing AI and automation to reshape banking operations.

What you will do

• Set the strategic direction and operating models for Fraud and FinCrime Operations.
• Own organizational design, workforce planning, and operational budgeting across the function.
• Drive the adoption of AI and automation to reshape operational processes and efficiency.
• Manage operational performance using MI and insight to drive accountability and improvement.
• Collaborate with Product, Engineering, Risk, and Compliance teams to shape overall strategy.
• Represent the Operations function in senior governance, regulatory, and audit discussions.

Requirements

• Senior operational leadership experience managing large-scale teams within regulated financial services or fintech.
• Deep expertise in fraud and financial crime operations, including governance and controls.
• Proven track record of leading operational transformation across technology and processes.
• Experience managing operational budgets and third-party/outsourced relationships.
• Strong ability to influence cross-functional stakeholders in Product, Engineering, and Risk.
• Must be based in or able to work hybridly from the London office 2-3 days a week.

Nice to have

• Experience within digital banking or fast-growth fintech environments.
• Knowledge of APP fraud, SAR obligations, and Consumer Duty.
• Experience managing outsourced operational teams.
• Exposure to regulatory engagement with the FCA or industry bodies.
• Familiarity with modern fraud tooling and operational analytics platforms.

Culture & Benefits

• Hybrid working model combining face-to-face collaboration with flexibility.
• Option to work from abroad for up to 120 days per year (subject to right to work).
• Inclusive culture with a diverse team of nearly 50 nationalities.
• Environment that values unconventional thinking and high-impact contributions.