Technical Quality Specialist (AI)

TL;DR

Technical Quality Specialist (AI): Troubleshooting and diagnosing complex bugs for the hirify.global Weave platform with an accent on enhancing end-to-end user experiences. Focus on collaborating with Engineering to resolve sophisticated technical issues and advocating for product improvements.

Location: Hybrid based in San Francisco, CA or New York, NY

Salary: $37.50 - $80.30 per hour

Company

hirify.global is a collaborative design platform empowering teams to build products through AI-native craft and creativity.

What you will do

• Diagnose and troubleshoot sophisticated bugs in hirify.global Weave's products for various user roles.
• Interact with customers via email and forums to resolve complex technical problems.
• Identify, communicate, and report bugs to Engineering and Product teams.
• Act as the primary point of contact for critical technical issues through to resolution.
• Develop documentation and training materials as a subject matter expert.
• Analyze trends to advocate for bug fixes and feature enhancements.

Requirements

• 2+ years of experience in QA or Support for a technical SaaS product.
• Proven experience in troubleshooting and debugging across multiple platforms.
• Consultative communication skills for both technical and non-technical stakeholders.
• Ability to navigate ambiguity and adapt to a fast-paced environment.
• Must be based in or able to work from the San Francisco or New York hubs.

Culture & Benefits

• Competitive health, dental, and vision insurance.
• Retirement plan with company contribution.
• Generous PTO, company recharge days, and parental leave.
• Learning and development stipend and work-from-home stipend.
• Mental health and wellness benefits.