Production Support Engineer

TL;DR

Production Support Engineer (Broadcast): Troubleshooting and maintaining production systems for live news, sports, and entertainment broadcasts with an accent on audio/video workflows, signal flows in SDI and IP 2110 environments, and broadcast equipment reliability. Focus on diagnosing complex issues in studios, control rooms, master control, and distribution systems during 24/7 operations.

Location: Onsite five days per week at Englewood Cliffs, NJ; New York, NY; Washington DC; Los Angeles, CA; San Francisco, CA. Must be willing to work rotational shifts, evenings, overnights, weekends, and holidays.

Salary: $100,000 - $130,000

Company

Leading independent publicly traded media company with brands like USA Network, CNBC, SYFY, E!, Fandango, and Golf Channel.

What you will do

• Troubleshoot, diagnose, and resolve technical issues in live broadcasts across studios, control rooms, distribution, automation, master control, and related equipment.
• Support production systems at Englewood Cliffs, NJ; New York, NY; remote sites in Washington DC, LA, and San Francisco.
• Maintain broadcast technology integrity, including HDSDI, IP 2110, audio formats (AES, MADI, AES67, Ravenna, Dante), video switchers, routers, encoders/decoders.
• Act as on-call engineer, prioritizing on-air issues to minimize disruptions, document resolutions, and escalate as needed.
• Collaborate with Engineering and Operations to optimize workflows in fast-paced 24/7 environment.
• Analyze complex audio/video workflows, signal flows, virtualized systems (VMs, containers), networking, and storage infrastructures.

Requirements

• 2+ years recent experience supporting live television production environments.
• Knowledge of HDSDI/embedded audio, discrete audio formats (AES, MADI), AES67, Ravenna, Dante.
• Experience with video production systems: switchers, routers, encoders/decoders, studio equipment.
• Strong TCP/IP, computer networking, storage infrastructures; digital signal workflows.
• Detailed knowledge of master control, compression, uplink systems.
• Bachelor’s degree in film production, Broadcasting, Computer Science, Electrical Engineering or equivalent.
• Ability to work alone or in team, client-focused in high-pressure live settings.

Nice to have

• Knowledge of Evertz products (Magnum, EXE, Routers, SDVN, VUE, VIP), SMPTE 2110, SONY switchers/cameras, VizRT, Ross, Chyron.
• Experience with transmission, fiber, encode/decode systems, cloud/VM platforms.
• Proficiency with AutoCAD, MS Office, Windows, Linux, Mac OS, JIRA, Confluence.
• Ability to read AutoCAD drawings.

Culture & Benefits

• Company-sponsored medical, dental, vision insurance, 401(k), paid leave, tuition reimbursement.
• Variety of discounts and perks.
• Fast-paced, innovative media environment fueled by entrepreneurial spirit.
• 24/7 live production support with rotational shifts including weekends, overnights, holidays.