Office Manager (Operations & Fulfillment)

TL;DR

Office Manager (Operations & Fulfillment): Providing administrative and project management support for the US Regional Headquarters with an accent on mailroom and fulfillment operations. Focus on streamlining logistics, managing vendor relationships, and overseeing daily office operations to ensure seamless service delivery.

Location: On-Site in Canton, MA (Boston area), USA

Salary: $57,600 - $90,000 USD Annual

Company

A global-leading health and well-being provider leveraging technology to improve health outcomes for consumers, patients, and healthcare professionals.

What you will do

• Lead detailed project planning, timeline tracking, and stakeholder communication for regional headquarters operations.
• Oversee day-to-day mailroom and fulfillment operations, including receiving, sorting, packaging, and dispatching.
• Manage office operations, including visitor protocols, logistics for office visits, and IT support coordination.
• Handle inventory management and procurement, coordinating with vendors and courier services.
• Review vendor invoicing and resolve inquiries with the Accounts Payable department.
• Implement continuous process improvement initiatives using a quality control mindset.

Requirements

• Minimum of four years of relevant experience supervising mailroom, fulfillment, or logistics operations.
• Proficiency in Microsoft Office Suite, Google Workspace, and project management tools.
• Strong skills in vendor management, negotiation, and budget reporting.
• Exceptional customer focus and professional acumen.
• Must be based in or able to work on-site in the USA (Canton, MA).

Culture & Benefits

• Competitive salary and bonus structures with a flexible benefits plan.
• Minimum of 3 weeks of vacation.
• Generous company-matched 401K.
• Opportunities for career growth and professional learning & development.
• Supportive environment focusing on innovation, diversity, and community give-back initiatives.