Clinical Operations Manager

TL;DR

Clinical Operations Manager (Healthcare): Lead and optimize daily operations of a 20-25 person services team in a high-volume clinical environment with an accent on performance metrics, workflow automation, and regulatory compliance. Focus on driving continuous improvements, managing escalations, and ensuring service excellence through KPIs and cross-functional collaboration.

Location: San Francisco, CA (onsite, ability to attend local IDTF in person as required)

Salary: $131,000 - $170,000

Company

Leading digital healthcare company creating wearable biosensors and cloud-based analytics for cardiac health monitoring.

What you will do

• Oversee daily operations of 20-25 non-exempt staff, ensuring production, quality, and operational standards.
• Track performance metrics, implement process improvements, and conduct reviews with corrective actions.
• Manage customer service escalations and recovery in high-volume settings.
• Ensure compliance with FDA regulations and company policies via cross-functional collaboration.
• Contribute to strategic planning, budget management, and staff development training.
• Utilize workflow automation tools and dashboards to monitor and align team performance with goals.

Requirements

• Minimum 4 years management experience in operations, preferably medical device, healthcare services, or clinical settings
• Proven experience managing large teams in service environments with focus on performance and high-performance culture.
• Expertise in KPIs, metrics, clinical workflows, and workflow automation tools.
• Strong cross-functional communication and customer service in high-volume operations.
• Knowledge of healthcare regulations and compliance, including FDA.
• Strong leadership, problem-solving, and organizational skills for high-volume operations.

Nice to have

• Familiarity with healthcare services like telehealth, health insurance, and diagnostics.
• Awareness of operational challenges across multiple healthcare sectors.

Culture & Benefits

• Fast-paced, evolving environment with opportunities for growth and career advancement.
• Focus on innovation, patient care, and global impact in cardiac health.
• Inclusive workforce celebrating diverse backgrounds and perspectives.
• Reasonable accommodations for disabilities and professional development activities.