Healthcare Recovery Operations Manager (Healthcare)

TL;DR

Healthcare Recovery Operations Manager (Healthcare): Managing daily healthcare recovery operations with an accent on workflow oversight, KPI monitoring, and team leadership. Focus on driving operational excellence, improving recovery efficiency, and ensuring consistent execution of debt management activities.

Location: Not explicitly stated, but likely United States based on benefit offerings (401k, EEO)

Salary: $65,000 - $70,000 per year

Company

hirify.global is a leading provider of debt recovery and financial solutions, overseeing several specialized powerhouses in debt management.

What you will do

• Monitor daily workflow, inventory movement, and resource allocation.
• Track operational productivity and KPI performance to drive accountability.
• Provide coaching, support, and onboarding for collectors and supervisors.
• Identify workflow bottlenecks and implement process improvements and best practices.
• Prepare operational reports and productivity summaries for leadership.
• Support quality assurance and compliance initiatives.

Requirements

• 3-5 years of management or supervisory experience.
• Strong organizational and communication skills.
• Proven experience managing KPIs and operational performance.
• Experience leading teams in fast-paced environments.
• Healthcare, collections, insurance, or revenue cycle experience preferred.

Culture & Benefits

• Comprehensive health, dental, vision, life, and disability coverage options.
• 401(k) retirement plan with company matching.
• Generous paid time off policy starting with 18 days per year.
• Paid holidays immediately upon hire (7 standard and 2 floating).
• Commitment to being an Equal Opportunity Employer.