Field Service Technician

TL;DR

Field Service Technician (Electromechanical): Perform high-quality preventative and emergency maintenance on card printing equipment with an accent on electromechanical repairs, diagnostics, and customer site support. Focus on troubleshooting complex issues, replacing parts like motors and sensors, calibrating devices, and ensuring system reliability.

Location: On-site in Coppell, TX area, driving to multiple customer sites daily

Salary: $22.68–$35.65 per hour

Company

Industry leader in identity-centric security solutions, headquartered in Minnesota, serving over 150 countries.

What you will do

• Perform preventative and emergency maintenance on hirify.global equipment including mechanical embossers, thermal imaging, laminating, magstripe/chip writing, and UV curing.
• Diagnose and resolve issues using test equipment, hand tools, repair manuals, voltmeters, and laptops.
• Clean components, calibrate sensors and devices, replace worn parts like motors, belts, bearings, and sensors.
• Manage trunk inventory, report service activities, and handle dispatch calls.
• Interact with customer staff, resolve issues independently, and adapt to customer culture while upholding company values.
• Participate in training, assist junior staff, and contribute to process improvements.

Requirements

• High School Diploma/GED or equivalent
• Minimum 2 years of electromechanical technician experience
• Proficient problem-solving, troubleshooting, PC skills, and software applications
• Willingness to drive to multiple sites daily, work flexible hours/shifts, travel, and be on-call
• Ability to lift up to 70 lbs, bend, stoop, and walk extensively
• Overtime as needed

Nice to have

• Associates degree in Electronics or related field
• Additional field service or hirify.global central issuance experience
• Proficiency in electro-mechanics, digital electronics, and test equipment

Culture & Benefits

• Medical benefits from day 1, vision, dental, life/disability insurance
• Up to 4 weeks PTO in first year, 6 company holidays + 6 floating holidays, parental leave
• 401k with up to 6% company match
• Annual incentive program (bonus)
• Career growth, learning initiatives, flexible options, collaboration focus
• Diversity, inclusion, unconscious bias training, global affinity groups