Legal Intake Specialist

TL;DR

Legal Intake Specialist (Criminal Defense): Serve as the first point of contact for potential clients in a US criminal defense law firm, conducting intake interviews and managing case information with an accent on accurate documentation and timely escalation. Focus on handling urgent inquiries, maintaining client communication, and ensuring compliance with firm procedures under high-pressure situations.

Fully Remote. Preferred location: Latin America, South Africa. Working hours: 9:00 am - 5:00 pm EST. US Federal Holidays.

USD 1000 - USD 1400 per month

Company

US-based Criminal Defense Law Firm committed to client-focused legal representation in complex matters.

What you will do

• Answer incoming calls and respond to urgent client inquiries professionally.
• Conduct structured intake interviews for criminal defense cases, gathering detailed information.
• Enter and manage client data in case management software like Filevine or Clio.
• Assess urgency, escalate critical matters, and schedule follow-ups.
• Provide receptionist support including call routing and email responses.
• Ensure all documentation is accurate and compliant with firm procedures.

Requirements

• 2+ years in legal intake, criminal defense case management, or US law firm receptionist roles.
• Fluency in Spanish and English (spoken and written).
• Strong organizational skills to manage multiple tasks simultaneously.
• Experience with Filevine, Clio, or similar legal case management systems.
• Ability to stay empathetic, calm, and professional with distressed callers.
• Excellent written and verbal communication skills.

Culture & Benefits

• Fully remote work arrangement.
• Professional environment focused on client care and integrity.
• Top agencies and startups via hirify.global for fulfilling roles.