Customer Experience Manager (Fintech)

TL;DR

Customer Experience Manager (Fintech): Leading a high-performing customer-facing team providing support for complex financial topics with an accent on equities, corporate actions, and market mechanics. Focus on coaching team members, driving performance metrics, and serving as a subject matter expert for high-level escalations.

Location: Must be based in Denver, CO or Westlake, TX (in-office attendance required)

Salary: $96,900 - $114,000 (Zone 2)

Company

hirify.global is a financial services platform on a mission to democratize finance for all.

What you will do

• Coach and develop a team of customer experience professionals, focusing on qualitative and quantitative performance metrics.
• Cultivate a positive, inclusive team culture aligned with company values.
• Respond to complex customer issues and serve as an escalation point for stock trading, corporate actions, and market mechanics.
• Provide subject matter expertise on equities-related topics including options, margin, and futures.
• Set clear, focused goals and provide real-time feedback to scale team impact.

Requirements

• Active FINRA Series 7, 63, and 24 (or 9/10) licenses required.
• Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results.
• Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements.
• Strong interpersonal and communication skills with a passion for mentorship.
• Must be based in Denver, CO or Westlake, TX.

Culture & Benefits

• Performance-driven compensation including bonus programs and equity ownership.
• 100% paid health insurance for employees and 90% coverage for dependents.
• 401(k) matching and a flexible lifestyle wallet for wellness and learning.
• Employer-paid life and disability insurance, fertility benefits, and mental health support.
• Generous time off including company holidays, paid time off, and parental leave.
• Premium office experience with catered meals and community events.