Regulatory Operations Specialist (Fintech)

TL;DR

Regulatory Operations Specialist (Fintech): Managing regulatory support services and acting as a liaison between clients and internal teams with an accent on client account activation and regulatory filing requests. Focus on troubleshooting complex regulatory issues, optimizing client value on the SaaS platform, and ensuring efficient case management.

Location: Remote (Must be based in the US and authorized to work without sponsorship)

Salary: $55,000 - $70,000 (Base)

Company

Leading provider of compliance SaaS and consulting services for the global financial services sector.

What you will do

• Provide high-quality customer service and support for regulatory filing requests.
• Act as a liaison between clients, analysts, consultants, and product development teams to enhance the client experience.
• Manage a book of cases in Salesforce, triaging incoming requests and troubleshooting issues in a fast-paced environment.
• Educate clients on the features of the hirify.global for RIA platform to help them optimize value.
• Review and interpret data from various sources to identify and resolve discrepancies.
• Collaborate with senior management to support strategic planning on compliance-related issues.

Requirements

• Authorized to work in the United States without sponsorship.
• Availability to work Monday through Friday, 9-5 (EST).
• Bachelor’s Degree with 0-3 years of work experience.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and case management skills.
• Ability to accurately analyze and interpret complex data.

Nice to have

• Major in Accounting, Finance, Business, or Economics.
• Previous experience in a high-volume call environment or client support role.
• Experience with Salesforce.com (or other CRMs), SaaS technology, MS Office, Python, or SQL.

Culture & Benefits

• Remote work environment.
• Equal Opportunity Employer.
• Access to a wide range of company perks and values.