Professional Development Manager (Training, Learning & Development)

TL;DR

Professional Development Manager (Training, Learning & Development): Conducting, scheduling, creating, coordinating training and coaching activities for members' practices with an accent on Patients for Life® programs and professional development plans. Focus on delivering virtual/live training sessions, coaching for exceptional customer service and sales processes, and driving business growth through program implementation.

Hybrid position requiring regular in-office work. Candidates must reside in the greater Vancouver-Portland metropolitan area (WA/OR). Travel up to 25% for member events and trainings.

Salary: $85,000–$95,000 dependent on experience, plus performance incentives and allowances.

Company

hirify.global helps hearing care practices achieve personal, professional, and financial goals through business success, as part of GN Hearing operating in 90+ countries.

What you will do

• Drive Patients for Life® process in members' practices to foster business growth and improve patient care journeys.
• Secure buy-in from members and staff through coaching on program value and remarkable first-call patient experiences.
• Conduct regular virtual coaching sessions, call reviews, and side-by-side evaluations of communication effectiveness.
• Guide hearing care providers in structured consultations to build patient connections and ethical sales processes.
• Deliver training across five pathways: e-learning, webinars, live events, office development, and one-on-one coaching.
• Monitor training effectiveness, build professional development plans, and collaborate with stakeholders for business results.

Requirements

• Reside in greater Vancouver-Portland metro area; work in office required with occasional hybrid flexibility.
• Exceptional written/verbal communication and public speaking skills (virtual/in-person).
• Experienced trainer/facilitator with knowledge of best practices in training and adult learning.
• 3+ years in training, organizational development, coaching, or content development in customer-focused settings.
• Strong team orientation, planning/organizing skills, and ability to manage multiple stakeholders.
• Bachelor’s degree in related field (preferred).

Culture & Benefits

• People-first culture emphasizing teamwork, resilience, strategic thinking, and collective success.
• Comprehensive health coverage (medical, dental, vision), 401(k) match, PTO, paid holidays, parental leave.
• Free gym membership, education reimbursement, cell phone allowance, performance incentives.
• Flexible spending for daycare/hearing benefits; perks supporting well-being and growth.

Hiring process

• Standard application review and interviews focused on fit for training role and cultural alignment.