Associate Customer Success Manager (Remote LATAM or US)

Location: Remote role open to candidates based anywhere in Latin America or the United States; Eastern hours required, starting at 8am ET.

Company

hirify.global is a bootstrapped, profitable communication, automation, and AI agent platform used by more than 1,000 businesses worldwide, with strong traction in staffing and other businesses undergoing digital transformation.

What you will do

• Own a dedicated book of business from onboarding and implementation through renewal and expansion.
• Run proactive account cadences, customer calls, mutual success plans, and follow-through.
• Master hirify.global's products and build workflows, AI agents, and automations that address customer problems.
• Connect product usage to customer business outcomes and own gross and net revenue retention.
• Identify expansion opportunities, provide qualified leads to sales, and create case studies, references, and testimonials.
• Advocate for customer needs with product, sales, and engineering while experimenting and iterating on solutions.

Requirements

• 0–1 years of experience; new graduates are welcome.
• Clear, proactive written and verbal communication with customers, teammates, and management.
• Fast-learning, curious, coachable, low-ego, self-directed, organized, and calm under pressure.
• Comfort with learning technical products and building useful solutions without needing to code.
• Strategic and commercial mindset, including comfort with usage, retention, expansion, pricing awareness, and upgrade conversations.
• Entrepreneurial evidence such as starting, building, or running something; a STEM or technical degree is valued more than specific past job titles.
• Based in Latin America or the United States and able to work Eastern hours, starting at 8am ET.
• Fluent written and spoken English required.

Nice to have

• Customer-facing internship or job experience.
• Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Culture & Benefits

• High-performance, coaching-oriented environment with direct support from the Head of Customer Success and a six-person customer success team.
• Builder culture with fast experimentation, direct customer feedback, and limited bureaucracy.
• Remote work with a focus on outcomes rather than hours.
• Monthly performance bonuses and variable compensation tied to results.
• Opportunity to help build the customer success program and take on increasing ownership.

Hiring process

• 30-minute introductory call with the Head of Customer Success.
• Take-home assignment assessing technical and strategic skills, followed by a one-hour presentation call.
• 30-minute interview with CEO David.