Technical Product Manager (Messaging Platform)

TL;DR

Technical Product Manager (Messaging Platform): Building and scaling a multi-channel communication platform for travelers with an accent on API design, scalability, and cross-functional alignment. Focus on managing the full product development lifecycle and troubleshooting technical API issues to ensure high platform performance.

Location: Hybrid in Amsterdam, Netherlands. This role does not come with relocation assistance.

Company

A global travel platform that leverages data and technology to make it easier for everyone to experience the world.

What you will do

• Own the full product development cycle for the Traveler Messaging Platform, including requirements gathering, prioritization, releases, and QA.
• Manage platform performance metrics for communication channels including email, push, SMS, and WhatsApp.
• Troubleshoot API issues, conduct QA on new APIs, and maintain technical documentation.
• Develop and present business cases for platform improvements and issue resolution.
• Drive alignment across marketing, business units, and technical stakeholders.

Requirements

• 2+ years of proven experience in platform Product Management.
• Ability to contribute to technical conversations, write technical documentation, and troubleshoot API issues independently.
• Strong stakeholder management skills with experience managing large numbers of stakeholders.
• Excellent communication skills to convey both strategic vision and specific technical details.
• Strong analytical and problem-solving skills to diagnose issues and recommend action plans.
• Must be based in or have the legal right to work in the Netherlands.

Culture & Benefits

• Annual paid time off and generous leave schemes, including parent, grandparent, and care leave.
• Hybrid working arrangements with the flexibility to work from your home country for up to 20 days per year.
• Industry-leading product discounts and automatic Genius Level 3 status.
• Inclusive global culture with employees from over 140 nationalities.

Hiring process

• Application review and Recruiter screening.
• Two Craft Interviews focusing on role-specific skills.
• Final FIT/Cultural interview.