Head of GTM Operations (SaaS)

TL;DR

Head of GTM Operations (SaaS): Designing, implementing, and measuring the end-to-end customer journey across PLG and SLG motions with an accent on cross-functional GTM alignment and operational scale. Focus on leading multi-tiered teams across Sales, Partner, PS, and CS Operations to drive transformational GTM change.

Location: Hybrid in San Francisco, California (Must work from office on Mondays, Tuesdays, and Thursdays)

Salary: $300,000 - $350,000 per year

Company

hirify.global provides a connected workspace for docs, notes, projects, and AI-driven automation for millions of users.

What you will do

• Design and execute the end-to-end customer journey from acquisition to renewal across self-serve, sales-led, and partner-led motions.
• Lead and coach managers and ICs across Sales, Partner, Professional Services, and Customer Success Operations.
• Oversee sales planning, territory design, quota setting, and capacity modeling to ensure pipeline health and forecasting accuracy.
• Build operational infrastructure for the partner ecosystem, including onboarding, performance tracking, and co-sell coordination.
• Manage PS capacity planning, project intake, and billing coordination while defining delivery quality metrics.
• Define and report on key GTM metrics (win rates, NRR, pipeline velocity) and provide actionable insights to senior leadership.

Requirements

• 10+ years of experience in Revenue Operations or GTM Operations.
• 3+ years of experience leading teams, specifically managing other managers.
• Deep fluency in B2B SaaS GTM models, including pipeline and renewal forecasting.
• Broad functional expertise across Sales, Partner, CS, or Professional Services Ops.
• Must be based in San Francisco, CA to support the hybrid office requirement.

Nice to have

• Experience in PLG or hybrid PLG + sales-led environments.
• Prior experience scaling partner or channel ecosystems.
• Background in Professional Services or implementation teams.
• Hands-on experience with GTM tooling like Salesforce, Gainsight, Clari, or Gong.

Culture & Benefits

• Hybrid work model with designated Anchor Days (Mon, Tue, Thu).
• Highly competitive cash compensation and equity packages.
• Inclusive culture valuing diverse backgrounds and a builder mindset.
• Collaborative environment focused on making software toolmaking ubiquitous.