Student Activity Monitoring Officer

TL;DR

Student Activity Monitoring Officer (Education Administration): Managing student attendance monitoring processes to ensure institutional compliance and student success with an accent on regulatory requirements and student engagement. Focus on identifying attendance concerns, coordinating early interventions, and maintaining accurate records for UKVI and OfS compliance.

Location: Office-based role across multiple campuses in London

Company

A higher education provider based in London committed to student success and institutional excellence.

What you will do

• Manage attendance-related queries and provide a professional, student-focused service via email, telephone, and in person.
• Monitor daily attendance data, identify trends, and investigate record discrepancies.
• Coordinate early intervention processes for students with low or irregular attendance, working with academic teams.
• Ensure all attendance processes align with internal policies and external regulatory requirements, including UKVI and OfS.
• Maintain precise case records and documentation to support compliance audits and data requests.
• Collaborate with Registry, Student Services, and Visa Compliance teams to action attendance concerns effectively.

Requirements

• Experience in a student-facing, administrative, or compliance-focused role.
• Proficiency in Microsoft Office packages, particularly Excel, Outlook, and Word.
• Experience using student information systems, databases, or case management tools.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Ability to manage multiple cases and handle sensitive information confidentially.
• Must be able to work on-site across multiple campus locations and work evenings/weekends as required.

Nice to have

• Experience working within a Further Education (FE) or Higher Education (HE) environment.
• Knowledge of UKVI and/or OfS requirements regarding student attendance.
• Experience using Microsoft Dynamics or specialized attendance platforms.

Culture & Benefits

• Commitment to diversity and inclusion as an equal opportunity employer.
• Collaborative professional environment interacting with academic and professional services teams.
• Role focused on directly impacting student retention and success.

Hiring process

• Pre-employment criminal records check.
• Verification of ID and Right to Work.
• Education confirmation and reference checks.