Account Manager (Energy)

TL;DR

Account Manager (Energy): Managing the generator customer lifecycle from onboarding to renewal and expansion with an accent on driving retention and increasing net revenue retention. Focus on building scalable account management playbooks and optimizing the customer journey for B2B energy suppliers.

Location: Remote (United Kingdom)

Salary: £129,500

Company

hirify.global is an AI-native transaction infrastructure company rebuilding the energy market to make electricity transactions transparent and fair.

What you will do

• Serve as the primary point of contact and trusted advisor for generator customers throughout their entire lifecycle.
• Drive retention, expansion, and long-term value for UK-based generators.
• Identify gaps in the customer journey and design scalable, high-impact improvements.
• Collaborate cross-functionally with Product, Ops, and Marketing to resolve client issues and relay customer feedback.
• Analyze usage and adoption data to identify at-risk accounts and expansion opportunities.
• Develop the generator account management playbook, including strategic mapping and renewal motions.

Requirements

• Proven experience in account management or customer success in fast-paced B2B environments.
• Strong commercial instincts to drive expansion and meet revenue targets.
• Proficiency with CRM tools, specifically HubSpot.
• Ability to manage hundreds of accounts and renewals with high rigour and care.
• Location: Must be based in the United Kingdom

Nice to have

• Experience with B2B supply-side customers in energy or marketplace businesses.
• Background in early-stage or high-growth tech startups.

Culture & Benefits

• Competitive salary with biannual reviews based on real-time market data.
• Stock options providing ownership in the company's mission.
• 25 days holiday plus public holidays and an extra day off for your birthday.
• Fully remote and flexible working with core hours and meeting-free Friday afternoons.
• Annual home working budget of £1,200 and monthly wellbeing budget of £150.

Hiring process

• Intro call with Talent (15 minutes).
• Hiring Manager interview (30 minutes).
• Practical take-home task and a subsequent skills interview (60 minutes).
• Culture Add interview with leadership stakeholders.