Strategy and Implementation Manager (SaaS)

TL;DR

Strategy and Implementation Manager (SaaS): Leading end-to-end platform launches for global insurance carriers with an accent on client relationship management and platform configuration. Focus on identifying customer pain points, managing integration milestones, and translating feedback into product improvements.

Location: Remote (Must be based in the US)

Salary: $110,000–$140,000

Company

hirify.global is a claims technology provider offering cloud-based claims management and virtual vehicle appraisals for P&C Carriers and logistics companies.

What you will do

• Lead end-to-end implementations for global insurance carriers as the primary project manager and client contact.
• Guide customers through SaaS product configurations using a consultative approach to solve specific business pain points.
• Develop and manage implementation plans, including onboarding, training, and launch milestones.
• Collaborate with technical support to lead integration and configuration discussions.
• Analyze customer metrics to identify opportunities for automation and post-launch optimization.
• Gather customer feedback to inform product enhancements and grow the software business.

Requirements

• Bachelor’s degree in a business-related field.
• 3–5+ years of experience in customer-facing, project, or client management roles.
• Must reside in one of the following US states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.
• No visa sponsorship available for this position.
• Strong understanding of business strategy and its impact on operating models.
• Proficiency with Jira, Confluence, Microsoft Office, and Google Suite.

Culture & Benefits

• Fully remote working environment with a flexible PTO policy and casual dress code.
• Comprehensive medical, dental, and vision plans, including company contributions to HSA.
• 401(k) with a 4% company match.
• Company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Professional development through mentorship programs and quarterly internal promotion opportunities.
• Annual Summit and Roadshows for in-person team connection.