User Experience Researcher (Fintech)

TL;DR

User Experience Researcher (Fintech): Conducting end-to-end mixed-method research to optimize an investing platform with an accent on user behavior and actionable product insights. Focus on synthesizing behavioral data, shaping discovery processes, and integrating AI tooling to improve research efficiency.

Location: Hybrid (3 days in-office in London / 2 days from home)

Salary: £50,000 – £60,000

Company

hirify.global is a fintech platform aiming to make investing accessible and affordable for everyone.

What you will do

• Lead end-to-end mixed-method research projects, including interviews, surveys, and usability studies.
• Collaborate with Product, Design, and Marketing to define research questions and align with business goals.
• Synthesize behavioral insights into actionable recommendations to influence product direction.
• Support the research team on large-scale projects and survey analysis.
• Promote a customer-centric culture throughout the product lifecycle.
• Communicate complex insights to stakeholders to facilitate fast decision-making.

Requirements

• 2-3 years of experience in user research, ideally within consumer-facing digital or financial products.
• Expertise in qualitative and quantitative methods (interviews, usability testing, survey analysis).
• Proven ability to convert research findings into meaningful narratives for stakeholders.
• Experience using AI tooling to enhance research efficiency.
• Strong communication skills and a pragmatic, outcome-focused mindset.
• Must be based in London to support the hybrid working model.

Nice to have

• Experience in fast-paced, iterative environments.
• Proficiency with tools such as Dovetail or UserTesting.com.
• Knowledge of R Studio or Python.

Culture & Benefits

• Hybrid work model (Mon, Tue, Thu in office; Wed, Fri home).
• Comprehensive health, dental, vision, and mental health insurance.
• Generous holiday package: 25 days plus public holidays and birthday off.
• Financial security via 7% pension match and 5x salary group life insurance.
• Bonus scheme linked to company success and individual impact.
• Funding for industry qualifications and professional development.

Hiring process

• Initial chat with a Talent Partner.
• Deep dive interview with the Hiring Manager.
• Home task presentation to demonstrate problem-solving skills.
• Executive interview focused on stakeholders and cultural fit.