Customer Support Operator (English)

TL;DR

Customer Support Operator (Customer Care): Providing exceptional support to customers via phone, email, and chat with an accent on professional communication and issue resolution. Focus on troubleshooting common customer problems, maintaining CRM records, and enhancing overall client satisfaction.

Location: Chișinău, Balti office or remote

Company

European e-commerce powerhouse and leading online platform for the automotive aftermarket.

What you will do

• Respond to customer inquiries across phone, email, and chat channels in a timely and professional manner.
• Provide accurate product information and resolve customer concerns with empathy and patience.
• Maintain detailed records of all customer interactions within the CRM system.
• Troubleshoot common issues and escalate complex problems to the appropriate departments.
• Identify customer needs to provide personalized solutions that enhance satisfaction.
• Track and monitor customer feedback to help improve products and services.

Requirements

• Fluent English communication skills (written and verbal).
• Proven customer service experience in a corporate or support environment.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency with computer systems and basic software applications.
• Ability to manage multiple inquiries simultaneously and prioritize tasks effectively.
• Ability to remain calm and professional under pressure.

Nice to have

• Experience with CRM software or ticketing systems.
• Multilingual capabilities.
• Experience working in a remote or distributed team environment.

Culture & Benefits

• International career in a multicultural environment with extensive growth opportunities.
• Professional development via 650+ e-courses focusing on leadership and soft skills.
• Free English and German language classes.
• Annual vacation of 28 calendar days plus a day off for your birthday.
• Free company events, activities, and fruit days.