Senior Manager, Technical Partner Solutions (SaaS)

TL;DR

Senior Manager, Technical Partner Solutions (SaaS): Defining the strategic direction and leading technical engagement with ISV and Delivery Partners with an accent on scalability and technical support frameworks. Focus on building a scalable ISV function, managing technical KPIs, and translating partner needs into actionable product roadmap inputs.

Location: Must be based in the United States (Hybrid, Denver)

Salary: $110,000 – $182,000 (Base)

Company

hirify.global is a leading customer engagement platform that leverages AI to empower brands to deliver personalized, 1:1 customer experiences across multiple channels.

What you will do

• Define and execute ISV prioritization and strategy in alignment with broader business goals to manage the partner onboarding lifecycle.
• Lead and develop a team of ISV Partner Managers and Partner Technical Advisors, providing mentorship and setting performance standards.
• Oversee program scalability by implementing tools such as iPaaS and optimizing partner documentation.
• Establish and track technical partner KPIs, including integration quality, speed to market, and technical certification rates.
• Translate partner product updates and complex customer use cases into actionable roadmap inputs for Product and Engineering.
• Serve as the senior escalation point for partner-related technical issues, coordinating resolution across CX, Product, and Engineering.

Requirements

• Must be based in the United States.
• 5–8+ years of experience in technical partner management, solutions engineering, or ISV program management within a SaaS or MarTech company.
• At least 3+ years of experience in a leadership capacity.
• Expert knowledge of APIs (REST, webhooks), data integration patterns (ETL, reverse ETL, CDPs), and event streaming.
• Hands-on experience with data infrastructure tools such as Snowflake, Segment, or mParticle.
• Proven track record of building scalable processes and SLA frameworks in high-growth environments managing 100+ integrations.

Nice to have

• Familiarity with iPaaS platforms and app marketplace/app store models.
• Experience with self-service integration frameworks.

Culture & Benefits

• Competitive compensation including equity grants (RSUs).
• Hybrid work model designed to foster work-life harmony and community.
• Comprehensive health benefits covering medical, dental, vision, life, and disability.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and a yearly learning stipend for professional development.
• Inclusive environment with Employee Resource Groups and an annual company-wide Volunteer Week.