Senior Customer Success Manager (DevSecOps)

TL;DR

Senior Customer Success Manager (DevSecOps): Driving adoption and value realization of the DevSecOps platform for the DACH market with an accent on strategic advisory, Git branching strategies, and CI/CD best practices. Focus on translating product usage data into actionable insights and establishing Centers of Excellence to ensure long-term customer advocacy.

Location: Remote, must be based in or able to support the DACH region (Germany, Austria, Switzerland)

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation.

What you will do

• Build and maintain trusted advisor relationships to drive adoption and long-term customer satisfaction.
• Provide expert deployment guidance and help customers establish a hirify.global Center of Excellence.
• Lead workshops to help customers maximize the value of the solution across the software development lifecycle.
• Monitor customer progress against KPIs and share strategic insights with stakeholders and executives.
• Translate product usage data into actionable recommendations that drive adoption and expansion.
• Collaborate with Product Management, Engineering, and Sales to streamline issue resolution and align success plans.

Requirements

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Excellent communication skills in both German and English.
• Strong understanding of Git, branching strategies, and version control workflows.
• Knowledge of the software development lifecycle (SDLC), development pipelines, and DevSecOps concepts.
• Ability to translate technical details into clear insights for both technical and executive stakeholders.
• Capability to manage and support customers within the Central European (DACH) market.

Culture & Benefits

• All-remote, globally distributed team environment with a focus on asynchronous collaboration.
• Flexible Paid Time Off (PTO) policy.
• Equity compensation and Employee Stock Purchase Plan.
• Dedicated Growth and Development Fund for professional learning.
• Home office support and comprehensive parental leave.