Junior Service Coordinator

TL;DR

Junior Service Coordinator (IT Support): Tactical short-cycle coordination of day-to-day Service Desk activities to ensure efficient and high-quality ticket resolution with an accent on monitoring performance trends and leading operational service calls. Focus on bridging Sales/Onboarding teams and Service Desk, managing internal escalations, and tracking SLAs, backlog, and ticket quality.

Flexible hours with home-based working possibilities

Company

hirify.global offers innovative services requiring high customer trust.

What you will do

• Serve as the bridge between Sales/Onboarding teams and the Service Desk.
• Handle internal escalations via dedicated group chats.
• Lead service calls focused on short-cycle ticket reviews.
• Act as point of contact for partners and clients to align on open items.
• Coordinate immediate responses and internal priority setting.
• Track and report on SLAs, backlog status, ticket quality, and root-cause trends.
• Manage Help Center and Knowledge Base.
• Coordinate partner training and AI-driven support initiatives.
• Manage business process governance for standardized service delivery.

Requirements

• Bachelor’s/Master’s degree in IT-support/service related field.
• Prior internship experience in IT support or technical service (highly desirable).
• Familiarity with modern ticketing tools and dashboards, specifically Intercom (RDR dashboards) and Jira.
• Excellent verbal and written communication skills in French and English.
• Highly responsive in managing escalation channels and outage notifications.

Nice to have

• Stress-resistant.
• Interest in the future of AI.
• Natural coordinator skills for cross-team activities and Help Center maintenance.

Culture & Benefits

• Market-conformed gross salary reflecting skills and experience.
• Insurance package (hospitalization, guaranteed income, pension benefits).
• Company car including fuel- or charging pass.
• Net expense allowance, additional vacation days, and flexible hours with home-based working.
• Commitment to diversity, inclusion, ethical practices, and positive impact.
• Fair and transparent recruitment process with background checks.