Junior Support Engineer (IT Support)

TL;DR

Junior Support Engineer (IT Support): Providing technical assistance and troubleshooting for hardware, software, and network issues with an accent on first-line end-user support and system maintenance. Focus on diagnosing technical problems, managing user accounts, and ensuring minimal downtime for business operations.

Location: Brussels, Belgium (Hybrid)

Company

Europe’s leading digital solutions provider specializing in technology consulting and digital transformation.

What you will do

• Provide technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site.
• Diagnose and implement solutions to ensure smooth IT operations and minimize downtime.
• Manage user accounts and provide comprehensive end-user support.
• Utilize service desk and remote tools such as ServiceNow and Jira.
• Support diverse clients across industrial, life sciences, public, and finance sectors.

Requirements

• Training in IT support (associate degree, etc.) or proven experience in a similar role.
• Basic knowledge of hardware (desktops, laptops, printers) and operating systems (Windows, macOS).
• Familiarity with Microsoft Office, O365, and Intune.
• Basic understanding of networking concepts including IP addressing, routers, switches, Wi-Fi, and LAN.
• English, Dutch, and French are required.
• Availability to work day-shifts and weekends.

Nice to have

• Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or Cisco Certified Network Associate (CCNA).

Culture & Benefits

• Company car or mobility budget.
• Indefinite contract with a competitive salary.
• Laptop, phone, and phone subscription.
• Insurance coverage, meal vouchers, and eco-cheques.
• Continuous professional development via the hirify.global Academy.
• Flexible working arrangements with local and international opportunities.