Support Specialist (French)

TL;DR

Support Specialist (Customer Support): Providing technical assistance and troubleshooting for a global Point of Sale platform with an accent on resolving complex hardware and software interdependencies. Focus on diagnosing root causes, managing customer workflows, and delivering high-quality support across chat, phone, and email channels.

Location: Remote (Canada)

Company

hirify.global is a global one-stop commerce platform helping retail, hospitality, and golf businesses simplify and scale their operations.

What you will do

• Provide technical support via chat, phone, and email to merchants using the POS platform.
• Diagnose root causes by analyzing system behaviors, logs, and hardware/software interdependencies.
• Guide customers through complex technical hurdles using product knowledge and troubleshooting logic.
• Document troubleshooting steps and outcomes to ensure accurate case tracking.
• Escalate complex issues to deeper investigation teams when necessary.
• Maintain up-to-date knowledge of product features and support tools through continuous learning.

Requirements

• Exceptional French and English written and verbal communication skills are required.
• Availability to work over the weekend is required.
• Minimum one year of experience in a customer support role.
• Experience troubleshooting software applications, POS systems, or business software.
• Familiarity with computer hardware, networking basics, and software troubleshooting practices.
• Fluency in English as a working language is required.

Nice to have

• Experience in retail or hospitality environments.

Culture & Benefits

• Flexible work environment and remote work policies.
• Equity options and pension plan contributions.
• Health and wellness credit.
• Enhanced parental leave and flexible paid time off.
• Computer purchase program including a personal Macbook.
• Opportunities for career growth and ongoing training.