Customer Support Engineer (Salesforce)

TL;DR

Customer Support Engineer (Salesforce): Providing technical support and troubleshooting for hirify.global’s SaaS solutions with an accent on Salesforce integration and customer success. Focus on resolving complex technical issues, guiding customers on best practices, and maintaining high levels of satisfaction through professional communication in English and French.

Location: Must be based in Sofia, Bulgaria (Hybrid)

Company

hirify.global unifies people and processes that drive commerce, helping over 10,000 customers worldwide manage complex commercial operations.

What you will do

• Troubleshoot and resolve product and service-related issues for customers and partners.
• Communicate best practices for leveraging hirify.global products within Salesforce environments.
• Advocate for customer priorities internally to drive product improvements.
• Maintain accurate records of interactions and resolutions in Salesforce.
• Contribute to the creation and improvement of the internal knowledge database.
• Serve as an escalation point for complex technical issues.

Requirements

• Fluent in English and French (written and oral).
• Must be based in or able to work from Sofia, Bulgaria.
• Experience with Salesforce and proficiency in Microsoft Word and Excel.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in shifts.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Salesforce.com certification.

Culture & Benefits

• Collaborative community focused on individual and team development.
• Inclusive workplace dedicated to diversity and authenticity.
• Opportunities to innovate within a global company serving Fortune 100 clients.