IT Field Services Manager

TL;DR

IT Field Services Manager (Healthcare IT): Lead and manage field IT support team delivering remote and on-site services for radiology environments with an accent on escalations, IT operations, and customer support. Focus on driving process improvements, hardware lifecycle management, incident management, and cross-functional collaboration with up to 25% travel.

Location: Remote (US-based, E-Verify, up to 25% travel)

Company

Physician-led and owned radiology practice serving hospitals and healthcare facilities across the US.

What you will do

• Lead field IT support team for high-quality remote and on-site service in radiology settings, handling escalations.
• Oversee IT operations including hardware/software issues, mobile devices, VPNs, user access, and downtime communication.
• Drive process improvements, documentation, training, and SLA-aligned ticket management.
• Manage hardware lifecycle, inventory, system upgrades, OS updates, and large-scale deployments.
• Collaborate with IT teams, clinical staff, vendors, ensuring coverage and service excellence including on-call.

Requirements

• Healthcare IT experience preferred, knowledge of radiology workflows and PACS systems
• Experience with voice recognition tools like PowerScribe or Fluency
• Relevant IT certifications (A+, Net+, MCSA, CCNA) or progress toward them
• Strong background in enterprise IT (200+ users), systems administration, large-scale deployments
• 3+ years leadership experience, broad expertise in devices, OS, AD, SCCM/MECM, virtualization
• Ability to multitask, support projects, with up to 25% travel

Culture & Benefits

• Competitive benefits package starting month after hire with tiered options
• Compensation reviews and career growth opportunities
• Generous PTO plans and paid holidays
• Certified Great Place to Work for five years
• Inclusive environment focused on diversity and equity