Principal Product Operations Manager (Ecommerce/Adtech)

TL;DR

Principal Product Operations Manager (E-commerce/Ad Tech): Own and evolve product operations strategy and end-to-end delivery processes, translating complex customer requirements into scalable systems and high-quality product outcomes. Focus on driving cross-functional alignment, improving delivery predictability and operational excellence, and championing agile practices across multi-team organization.

Location: Remote

Salary: $150,000-$160,000

Company

Leading Commerce Operating System unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces including Amazon, Walmart, Target, and Instacart.

What you will do

• Own product operations strategy, roadmap, and end-to-end delivery processes, ensuring predictability, quality, and cycle time
• Design scalable operating models, intake frameworks, and prioritization for multi-team organization
• Bridge customer-facing teams and product/engineering, translating business needs into prioritized requirements
• Drive delivery excellence, cross-team coordination, risk management, and accountability for outcomes
• Influence technical decisions on APIs, system design, and scalability with engineering
• Define metrics, dashboards, and playbooks for data-driven continuous improvement and agile enablement

Requirements

• 6+ years in product operations, technical program management, or related roles in technology product organizations
• Proven track record scaling product operations processes across multiple teams
• Deep experience in e-commerce and ad tech environments
• Strong technical fluency in APIs, data models, system design, and platform architecture
• Expertise in agile methodologies (Scrum, Kanban, SAFe) and tools (Jira, Confluence, Linear)
• Analytical mindset, systems thinking, exceptional communication, and stakeholder influence skills

Culture & Benefits

• Flexible Paid Time Off, Paid Holidays, and Floating Holidays
• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance, Pet Insurance
• 401k with Employer Match
• Paid Parental Leave
• Up to 2 days Paid Time Off to Volunteer with 501c Organization
• Company-subsidized Wellhub membership