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18 часов назад

Director, Digital Experience & Unified Portal Strategy (AI)

170 000 - 412 500$
Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
director
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Director, Digital Experience & Unified Portal Strategy (AI/Enterprise): Defining and leading the strategy for unified customer portals and internal digital platforms with an accent on AI-enabled experiences and digital transformation. Focus on building scalable user journeys, streamlining operational efficiency, and guiding large-scale enterprise platform modernization.

Location: Must be based in the United States

Salary: $170,000 – $412,500

What you will do

  • Lead the long-term strategy, vision, and roadmap for unified customer portals and internal digital tool ecosystems.
  • Drive large-scale digital transformation to improve customer experience and platform consolidation.
  • Develop AI-enabled experiences, including personalization, workflow automation, and proactive support.
  • Align cross-functional teams (Product, UX, Engineering, Customer Success) around shared digital priorities.
  • Establish governance frameworks and digital standards for consistent user journeys across platforms.
  • Define KPIs and success metrics to measure platform effectiveness and business impact.

Requirements

  • 12+ years of experience in digital product management, platform strategy, or CX leadership.
  • Proven track record in portal consolidation or enterprise platform modernization.
  • Must be based in the United States.
  • Experience implementing AI-driven digital experiences and automation workflows.
  • Strong understanding of networking technologies, cloud-managed platforms, or enterprise IT.
  • Bachelor’s degree in a related field.

Culture & Benefits

  • Competitive base salary with additional variable incentive compensation.
  • Comprehensive health, wellness, and financial benefits package.
  • Flexible remote work environment with work-life balance support.
  • Career development programs and leadership growth opportunities.
  • Inclusive, innovation-driven workplace culture focused on diversity.

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