Director, Digital Experience & Unified Portal Strategy (AI)

TL;DR

Director, Digital Experience & Unified Portal Strategy (AI/Enterprise): Defining and leading the strategy for unified customer portals and internal digital platforms with an accent on AI-enabled experiences and digital transformation. Focus on building scalable user journeys, streamlining operational efficiency, and guiding large-scale enterprise platform modernization.

Location: Must be based in the United States

Salary: $170,000 – $412,500

What you will do

• Lead the long-term strategy, vision, and roadmap for unified customer portals and internal digital tool ecosystems.
• Drive large-scale digital transformation to improve customer experience and platform consolidation.
• Develop AI-enabled experiences, including personalization, workflow automation, and proactive support.
• Align cross-functional teams (Product, UX, Engineering, Customer Success) around shared digital priorities.
• Establish governance frameworks and digital standards for consistent user journeys across platforms.
• Define KPIs and success metrics to measure platform effectiveness and business impact.

Requirements

• 12+ years of experience in digital product management, platform strategy, or CX leadership.
• Proven track record in portal consolidation or enterprise platform modernization.
• Must be based in the United States.
• Experience implementing AI-driven digital experiences and automation workflows.
• Strong understanding of networking technologies, cloud-managed platforms, or enterprise IT.
• Bachelor’s degree in a related field.

Culture & Benefits

• Competitive base salary with additional variable incentive compensation.
• Comprehensive health, wellness, and financial benefits package.
• Flexible remote work environment with work-life balance support.
• Career development programs and leadership growth opportunities.
• Inclusive, innovation-driven workplace culture focused on diversity.