Product Operations Analyst (Fintech)

TL;DR

Product Operations Analyst (Fintech): Supporting the day-to-day running of operational platforms for a global fintech business with an accent on issue resolution and process documentation. Focus on investigating platform issues, identifying systemic patterns, and leveraging AI tools to automate operational workflows.

Location: Hybrid in Sydney, Australia

Company

hirify.global is a leading financial operations company providing businesses and accounting firms with real-time financial control and global money movement solutions.

What you will do

• Manage and resolve operational support requests via Jira Service Management.
• Investigate and trace platform issues, collaborating with Product, Engineering, and Operations teams.
• Monitor recurring issues and identify trends to escalate systemic problems.
• Document operational processes, support procedures, and knowledge articles in Confluence.
• Utilize AI and automation tools (e.g., Rovo, Claude) to improve workflows and knowledge management.
• Gain end-to-end understanding of Payments, FX, and Cards operational platforms.

Requirements

• Up to 3 years of experience in operations, support, or technology fields.
• Degree in Business, Technology, Information Systems, or equivalent practical experience.
• Strong problem-solving mindset and investigative skills.
• Excellent organizational and communication skills.
• Interest in AI, automation, and improving operational efficiency.
• Must be based in Sydney, Australia to support the hybrid work model.

Nice to have

• Exposure to Jira, Confluence, or Service Desk platforms.
• Familiarity with AI tools such as ChatGPT, Claude, Rovo, or Copilot.
• Experience in fintech, payments, or technology environments.
• Basic SQL or analytical reporting skills.
• Understanding of workflow automation concepts.

Culture & Benefits

• Hybrid work model for better work-life balance and flexibility.
• Wide range of learning and career development, including leadership training and internal mobility.
• "Make a Difference" program with annual volunteer days and matched giving.
• Comprehensive benefits including gender-neutral carer parental leave (16 weeks) and birthday leave.
• Inclusive, diverse, and non-hierarchical corporate culture.