VP, Customer Success Management (SaaS)

TL;DR

VP, Customer Success Management (SaaS): Leading and scaling the global Customer Success organization to ensure customers realize measurable value from the hirify.global platform with an accent on retention, expansion, and customer lifetime value. Focus on building a high-performing leadership bench, driving data-driven account strategies, and optimizing cross-functional alignment.

Location: Remote (Must be based in the United States), associated with Irvine, California

Salary: $330,000–$350,000

Company

hirify.global is a leader in data automation and AI transformation, helping organizations turn data into breakthrough outcomes.

What you will do

• Lead and scale the global Customer Success organization across all customer segments.
• Drive measurable outcomes for retention, expansion, and overall customer lifetime value.
• Build, coach, and elevate a high-performing leadership bench of frontline managers.
• Act as a player-coach by engaging directly in strategic accounts and high-risk renewals.
• Foster strong cross-functional alignment with Sales, Product, Marketing, and Operations.
• Utilize data and metrics such as NPS and CSAT to drive operational excellence and transparency.

Requirements

• 10+ years of experience in software, ideally within data, analytics, or platform-based solutions.
• Proven track record of delivering retention and expansion outcomes in a high-growth SaaS environment.
• Experience leading global teams across multiple regions.
• Exceptional executive presence with a track record of influencing C-level stakeholders.
• Bachelor’s degree or equivalent experience.
• Must be able to serve in compliance with U.S. export controls.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid parental leave, caregiver leave, and flexible time off.
• Remote work support: $150 monthly connectivity stipend and $200 annual home office reimbursement.
• Mental health support and wellness reimbursement.
• Commitment to a growth mindset and a diverse, equitable, and inclusive workplace.