Area VP, Customer Success (Cybersecurity)

TL;DR

Area VP, Customer Success (Cybersecurity): Leading the Americas Customer Success business to drive retention, product adoption, and customer value realization with an accent on leadership development and cross-functional execution. Focus on building a high-performing management layer, optimizing GRR/NRR, and aligning CS strategy with sales and technical delivery.

Location: Remote (USA). Candidates residing within 45 miles of a company office will follow a hybrid work model.

Company

hirify.global is a fast-growing cybersecurity company recognized for its innovation in identity security and resilience.

What you will do

• Build, lead, and develop a high-performing team of Customer Success leaders across the Americas.
• Drive GRR, NRR, product adoption, and renewal readiness through the management layer.
• Design the CS organization to prioritize value realization over reactive project coordination.
• Act as the senior CS partner to Sales leadership regarding coverage, renewal forecasts, and expansion strategy.
• Coach Team Leads and Managers on executive storytelling, risk mitigation, and security-value realization.

Requirements

• 8+ years in Customer Success, TAM, or post-sale leadership roles, with significant experience in cybersecurity or infrastructure software.
• 3+ years of experience leading other managers (Team Leads/Managers) in a high-growth B2B SaaS environment.
• Demonstrated success engaging with CISOs, CIOs, IAM leaders, and executive buyers.
• Proven track record of hitting GRR, NRR, and advocacy targets.
• Must be based in the USA.

Nice to have

• Deep expertise in identity security, Active Directory, Entra, threat detection, and incident response.
• Proficiency with SFDC, TaskRay, health scoring, and forecasting dashboards.
• Experience leading through organizational change or coverage-model redesigns.

Culture & Benefits

• Work for a company recognized as one of America’s Fastest-Growing Cybersecurity Companies.
• Employee experience focused on purpose, growth, and work-life balance.
• Inclusive environment that celebrates curiosity, integrity, and initiative.
• Flexible work arrangements including remote and hybrid options.