Customer Service Representative (Veterinary-Focused)

TL;DR

Customer Service Representative (Veterinary-Focused): Provides frontline support to policyholders via phone, email, and chat, addressing inquiries and resolving issues related to coverage, claims, billing, and accounts with an accent on accuracy, efficiency, and empathy. Focus on researching policy details, maintaining interaction records, escalating complex cases, and meeting production quotas in a fast-paced contact center environment.

Location: Remote - US

Salary: $15.48 - $20.63 Hourly

Company

hirify.global is a leading insurance wholesaler and program manager with offices throughout the US and Canada, ranked as one of the largest intermediaries in the United States.

What you will do

• Respond to customer inquiries via phone, email, and chat professionally and timely
• Research and resolve questions on coverage, claims, billing, and policy details
• Escalate complex issues to senior team members or management
• Maintain accurate records of interactions and transactions
• Perform data entry tasks including sorting and indexing scanned mail and emails
• Identify process improvements and meet production quotas and quality standards

Requirements

• Minimum high school diploma or equivalent
• 1-2 years of customer service or call center experience
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and multitask
• Insurance, healthcare, veterinary, or animal-related customer service experience is a strong advantage
• Property & Casualty (IL) license preferred or ability to obtain

Culture & Benefits

• Collaboration, teamwork, and strong communication within the Customer Service team
• Great Place To Work® Certification™ for the second consecutive year
• Equal opportunity workplace committed to diversity and inclusion
• Anticipated start date of March 2026