Associate Customer Experience Specialist

TL;DR

Associate Customer Experience Specialist: Delivering high-quality support to clients and candidates across voice, chat, and email with an accent on efficient issue resolution, multitasking, and professional communication. Focus on handling inquiries, de-escalating frustrations, and accurate real-time documentation in business applications.

Location: US Remote. Shift: Post-training Monday-Friday, flexible between 8:00am-8:00pm ET.

Salary: $18 USD per hour

Company

Leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands undergoing technology transformation.

What you will do

• Log into multiple business applications (CRM, databases, call center tools) and stay available during scheduled shifts.
• Manage customer interactions via chat, voice, email; assess needs without scripts and provide tailored solutions.
• Multitask across systems to resolve issues quickly, including troubleshooting, rescheduling, and data retrieval.
• Communicate professionally with empathy, de-escalate frustrations, and maintain quality under monitoring.
• Document interactions accurately in real-time, including tickets, screen captures, and follow-ups with internal teams.
• Participate in training, contribute to knowledge base, and meet performance goals like call volume and satisfaction scores.

Requirements

• High school diploma/GED required (US requirement)
• Handle high-volume contacts across channels with strong multitasking and computer navigation skills.
• Professional, empathetic communication verbally and in writing; quick issue resolution without scripts.
• Accurate documentation and adherence to processes in fast-paced environment.
• Adapt to new tools, product updates; collaborate with internal teams.
• Two years customer-facing experience preferred; Microsoft Windows proficiency.

Culture & Benefits

• Work remotely with occasional business travel.
• Medical, vision, dental, supplementary benefits; 401k with employer match, ESPP.
• Competitive PTO, 9 paid holidays.
• Access to tech/growth opportunities and supportive leadership.
• Inclusive workforce emphasizing respect, integrity, and diverse voices.