Administrative Support Professional

TL;DR

Administrative Support Professional (Administration): Providing switchboard coverage and general office support for the Enrollment team with an accent on customer service and administrative coordination. Focus on managing high-volume inbound calls, account implementation, and client marketing support.

Location: On-Site Cleveland, OH

Salary: $18.00 Hourly

What you will do

• Provide general office support, including reception/front desk coverage, filing, and contact management.
• Manage switchboard operations, directing incoming calls to Customer Service Representatives.
• Assist with account implementation, including account set-up and file preparation.
• Prepare solicitation and conversion mailings using customized letter templates.
• Research escalated customer service issues, prepare and distribute reports, and maintain client files.
• Support client marketing activities, including file clean-up and DNS file creation/uploads.

Requirements

• High school diploma or GED required.
• Alternative: 2-3 years of related experience or equivalent combination of education and training.
• Must be based in or able to work onsite in Cleveland, OH.
• 2+ years of experience using Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to write routine reports and correspondence and present information to clients and employees.

Nice to have

• Experience using MS Access.

Culture & Benefits

• Full-time employment.
• Equal opportunity workplace committed to diversity and inclusion.