Renewal Specialist

TL;DR

Renewal Specialist (SaaS): Renewing software contracts across hirify.global’s customer base with an accent on driving renewal rates, supporting retention and identifying upsell opportunities. Focus on conducting renewal conversations, collaborating with account management and product teams, and improving renewal processes to reduce churn.

Location: In-office in Medellin, Colombia

Company

Leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations worldwide.

What you will do

• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and ensure smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support negotiations
• Accurately document and forecast renewals
• Build and maintain strong relationships with customers and partners for contract resolution
• Improve the renewal process over time to boost retention and reduce churn

Requirements

• Fluency in English and Spanish
• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes

Nice to have

• Experience managing subscription or contract renewals end-to-end
• Strong negotiation and relationship management skills
• Experience with large and complex books of business
• Demonstrated ability to identify upsell, cross-sell or expansion opportunities
• Experience using CRM systems such as Salesforce
• Strong problem-solving and analytical thinking skills

Culture & Benefits

• High-growth, high-performance organization valuing innovation, accountability, and results
• Culture centered around embracing challenges, moving with urgency, and continuously raising the bar
• Equal employment opportunity without regard to protected characteristics