Benefits Operations Specialist (HRTech)

TL;DR

Benefits Operations Specialist (HRTech): Managing and advising on global employee benefits, payroll, and compliance with an accent on customer support and operational precision. Focus on optimizing benefits enrolment, streamlining SOPs, and solving complex benefit-related escalations in a distributed environment.

Location: Must be based in the APAC region

Salary: $35,250 — $89,250 USD per year

Company

hirify.global provides a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Provide high-quality support to employees and clients regarding benefits pricing, coverage, and claims.
• Manage benefits enrolment, unenrollment, and billing processes using Zendesk and internal platforms.
• Develop, detail, and execute Standard Operating Procedures (SOPs) to improve benefits administration.
• Maintain operational documentation in Notion and identify opportunities for process automation.
• Collaborate with internal departments to analyze customer needs and deliver optimized benefit solutions.
• Provide technical and administrative support to ensure the smooth operation of benefit plans and policies.

Requirements

• Experience in HR Operations and Employee Benefits, ideally within the context of US PEO services.
• Fluent English (written and verbal).
• Must be located in the APAC region.
• Strong organizational and time management skills with the ability to multi-task in a fast-paced environment.
• Obsession with providing an excellent customer service experience.

Culture & Benefits

• Fully hirify.global, asynchronous work environment with flexible working hours.
• Flexible paid time off and 16 weeks of paid parental leave.
• Stock options and dedicated budgets for learning, home office, and IT equipment.
• Mental health support services and budgets for local in-person social events.
• Culture based on ownership, proactivity, and life-work balance.

Hiring process

• Async profile review followed by a recruiter interview.
• Async written challenge.
• Interviews with the Benefits Operations Manager and the Director of Benefits.