Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing technical relationships and programs for large brands and retailers with an accent on technical consulting and strategic alignment. Focus on monitoring program health, driving solution adoption, and coordinating technical escalations.

Location: Remote (USA)

Salary: $93,330 - $139,995 a year

Company

hirify.global is a leading platform for user-generated content, helping brands and retailers manage and leverage customer reviews and social content.

What you will do

• Partner with brands and retailers strategically to ensure technical programs follow best practices and align with business goals.
• Proactively monitor the health of technical programs to identify and mitigate issues before they impact success.
• Drive adoption of contracted solutions and identify opportunities for additional services that benefit the client.
• Oversee all technical touch points, including support cases, implementations, and professional services projects.
• Build and maintain relationships with key technical stakeholders to expand the technical footprint and develop client advocates.

Requirements

• 18-24 months of experience in a client-facing role, preferably in technical account management.
• Experience in technical consulting or technical project management.
• General knowledge of web technologies, specifically HTML, CSS, JavaScript, XML, and SQL.
• Basic understanding of SEO principles and web analytics tools.
• Ability to translate complex technical concepts for non-technical stakeholders.
• Must be based in the USA

Culture & Benefits

• Transparent compensation based on OTE (On Target Earnings).
• Collaborative environment working within a dedicated account team.
• Opportunity to work with some of the world's largest brands and retailers.