Sell-Side Customer Success Manager (AdTech)

TL;DR

Sell-Side Customer Success Manager (AdTech): Managing customer relationships and the execution of data services and advertising campaigns with an accent on client project leadership and data-driven strategy. Focus on optimizing advertising goals, identifying expansion opportunities, and coordinating cross-functional delivery across internal teams.

Location: Hybrid in New York

Company

A global data and technology company (FTSE 100) providing analytics and software solutions across financial services, healthcare, and automotive sectors.

What you will do

• Manage customer relationships and guide the execution of data services and advertising campaigns.
• Act as the primary lead for client projects, coordinating delivery across internal teams.
• Consult clients on data assets and audience strategies to uncover challenges and recommend solutions.
• Identify opportunities to expand partnerships and align solutions with clients' advertising goals.
• Collaborate with Account Executives to oversee sales revenue targets and account planning.
• Manage contracts, renewals, and service agreements while partnering with Service Delivery and Finance.

Requirements

• Bachelor's degree or equivalent experience.
• Strong interest in ad tech or digital marketing.
• Proven ability to organize and prioritize a large portfolio of fast-moving projects.
• Skill in analyzing data and presenting industry-specific insights.
• Expertise in Excel (complex spreadsheets) and PowerPoint.
• Ability to travel up to 20% if located outside NYC.

Culture & Benefits

• Competitive compensation package and incentive plan.
• Comprehensive health benefits including medical, dental, and vision.
• Matching 401K plan.
• Flexible work environment with remote, hybrid, or in-office options.
• Flexible time off, including volunteer time, vacation, and 12 paid holidays.
• Award-winning people-first culture focusing on DEI, wellness, and work-life balance.