Senior Client Success Manager (SaaS)

TL;DR

Senior Client Success Manager (SaaS): Managing assigned client relationships throughout the lifecycle from deployment through renewal with an accent on program solution design and user adoption. Focus on driving customer satisfaction, mitigating churn, and presenting performance metrics to executive-level clients.

Location: Remote (USA)

Salary: $92,000 - $116,000

Company

hirify.global builds technology and partnerships to improve road safety and protect a world in motion.

What you will do

• Execute customized Program Management Plans to meet clients' safety program objectives.
• Serve as the primary point of contact for clients from the deployment phase through to renewal.
• Design and configure the platform to meet unique client needs and solve specific business problems.
• Consult on change management, communication strategy, risk management, and coaching techniques.
• Present data analytics and financial metrics to executive-level stakeholders.
• Partner with account teams on expansion opportunities and work to mitigate churn.

Requirements

• Must be based in the USA.
• 5-7 years of experience in account management within a fast-paced SaaS or commercial products environment.
• Proven experience working with decision-makers and executives within an organization.
• Expert skills with Microsoft Excel and a strong aptitude for numbers.
• Strong technical acumen with the ability to learn technical products quickly.
• Ability to travel 10-15%.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Flexible Time Off (FTO) or PTO, plus 11 paid holidays and an inclusive holiday.
• Education Reimbursement Program and Employee Well-Being program.
• Employee recognition and referral programs.