Associate Technician Field Ops (IT Infrastructure)

TL;DR

Associate Technician Field Ops (IT Infrastructure): Delivering high-quality technical field services and hardware support for airport and airline customers with an accent on LAN/WAN troubleshooting and onsite equipment repair. Focus on minimizing repair cycles, maintaining SLAs, and ensuring seamless IT operations within the air travel industry.

Location: Must be based in Denver, United States

Salary: $45,000 – $50,000 per year

Company

hirify.global provides technology and communication innovations that power the global air travel industry, operating in 95% of international airports.

What you will do

• Provide onsite technical support for internal and external customers to ensure compliance with SLAs and contracts.
• Maintain and troubleshoot customer IT equipment, including PCs, printers, and network hardware.
• Perform prompt onsite interventions and act as the customer's Single Point of Contact (SPOC).
• Repair faulty equipment locally and coordinate replacements to minimize repair cycles.
• Manage spare parts inventory and ensure timely replenishment according to policy.
• Conduct preventive maintenance and coordinate acceptance testing with customers and third parties.

Requirements

• Location: Must be based in Denver, United States
• At least 1 year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN).
• Diploma or certificate in Computer Science, Electronic Engineering, or an equivalent local IT qualification.
• Currently pursuing or working towards CompTIA A+ certification.
• Proven ability to work directly with external customers and meet Service Level Agreements (SLAs).

Culture & Benefits

• Hybrid work format.
• Employee Assistance Program (EAP) offering practical advice for various life aspects.
• Professional development opportunities through training platforms, including LinkedIn Learning.
• Competitive benefits tailored to the local market and employment status.
• Diverse and inclusive global work environment.