Field Service Technician III (IT Support)

TL;DR

Field Service Technician III (IT Support): Providing end-user and technical support for desktop hardware, software, and peripherals at Peterson Space Force Base with an accent on OS troubleshooting and asset management. Focus on resolving hardware/software issues across Windows, macOS, and Linux environments and maintaining secure DoD-compliant systems.

Location: Onsite at Peterson Space Force Base, Colorado Springs, CO, USA

Salary: $65,894.40 per year

Company

hirify.global (OTS) provides IT support and services for highly secure and regulated environments, including the U.S. Department of Defense.

What you will do

• Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications.
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
• Set up and maintain user accounts, permissions, and passwords.
• Manage on-site device assets and maintain accurate hardware inventory and software licenses.
• Respond to technical assistance tickets and collaborate with IT teams to resolve complex issues.
• Educate end-users on basic troubleshooting techniques and technology best practices.

Requirements

• Current CompTIA Security+ or equivalent DOD baseline certification.
• Security Clearance is required (interim level is acceptable).
• Minimum of 2 years of experience supporting Windows desktop/laptop/PCs and other devices.
• IT education is preferred.
• Must be able to work onsite at Peterson Space Force Base.

Nice to have

• Experience with ServiceNow.

Culture & Benefits

• Comprehensive health coverage: Medical, Dental, and Vision insurance.
• Retirement savings with 401K matching.
• Paid Time Off including sick leave, vacation, and holiday pay.