Dealer Experience Specialist

TL;DR

Dealer Experience Specialist (Automotive Marketplace): Guiding dealers through the online platform for buying vehicles from sellers with an accent on building trust, solving issues, and ensuring seamless experiences. Focus on mastering CRM systems, providing creative solutions, and championing customer satisfaction in a tech-driven environment.

Location: Brighton office (hybrid: 1 day WFH per week)

Salary: £25,500 starting

Company

UK’s fastest-growing used car marketplace connecting private sellers with verified dealers via an online-only platform.

What you will do

• Build genuine connections with car sellers and dealers via phone, email, or chat, answering questions and fostering trust.
• Find creative solutions to challenges using initiative and problem-solving skills.
• Master CRM systems for data accuracy and efficiency.
• Champion customers by continuously improving their platform experience.

Requirements

• Genuinely enjoy helping people and building rapport.
• Natural communicator across phone, email, and chat.
• Detail-oriented with pride in your work.
• Quick learner who thrives solving problems in a collaborative environment.

Culture & Benefits

• Great work-life balance with shifts 8:45am-5:30pm and 1 day WFH weekly.
• Seafront office with social events, drinks, massages, free snacks.
• Stock options, NEST pension, BUPA health insurance (dental, fitness), learning budget.
• Cycle to work scheme, paid volunteering day, generous parental leave (6 months maternity, 4 weeks paternity).

Hiring process

• Initial 30-min call discussing experience and hirify.global.
• Team matching with insights for final interview.
• 60-min final: meet team, skills assessment including role-play.