Validation Agent

TL;DR

Validation Agent: Ensure all details on customer applications are honest and accurate through performing checks and updates with an accent on verification accuracy and customer assistance. Focus on confirming applicant details, advising on price changes, and promoting bespoke packages while delivering excellent service.

Location: Liverpool, Hybrid (37.5 hours/week, Mon-Fri 09:00-17:30). Visa: At least one year remaining on Graduate or Post-Study Work visa; no sponsorship.

Salary: £26,938 - £28,609 plus up to £2,000 performance related bonus per annum.

Company

Acorn Insurance, part of hirify.global, is a UK national leader in specialist insurance with over 1,700 employees and £750 million in policies written.

What you will do

• Ensure all details on applications are honest and accurate.
• Perform checks on applicants’ details to confirm accuracy.
• Update details and advise customers on any changes in premium price.
• Assist clients in providing vital information.
• Promote bespoke packages relating to client needs.
• Always provide excellent customer service.

Requirements

• Customer service experience in a target-driven role.
• Able to understand bespoke systems and proficient in Microsoft Office.
• Warm, personable phone manner.
• Patient and empathetic.
• Meticulous attention to detail.
• Target-driven and motivated; subject to DBS and financial checks.

Culture & Benefits

• 35 days’ holiday (including bank holidays) with buy/sell options.
• 24/7 mental health support and free counselling.
• Career growth through fairs, leadership programs, and learning opportunities.
• Flexible benefits including early salary access.
• Hybrid working to support work-life balance.
• Recognition awards, social events, and accreditations like Mindful Employer and Disability Confident.